Frequently Asked Questions about Public Charging

What's the difference between AC and DC chargers?

AC chargers have capacities from 7.4 Kw, 11 Kw, 22 Kw and use Type 2 charging heads. DC chargers are charging posts with fast charging capacity of 24Kw or more and use CCS2 charging heads.

Chargers with how many Kw or more must use 3-phase power?

Chargers of 11Kw or more must use 3-phase power, only 7.4 Kw chargers can use 1-phase power.

The time it takes to fully charge an electric vehicle battery depends on what factors?

The vehicle's charging time depends on how the battery receives power and the vehicle's capacity. When charging AC, the vehicle's power source goes through the converter to feed energy into the vehicle's battery panel, while for DC charging, the energy will be loaded directly into the battery panel.

What should I do when the charger has an electrical problem and cannot charge?

Immediately disconnect the charger's power supply circuit breaker and contact EV ONE's hotline for technical support.

For technical support and personal charging consultation, please contact us by submitting a request by filling out the information in the form above, or you can click here to contact us directly.

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